Shipping & Returns Frequently Asked Questions (FAQ)

WILL I RECEIVE A CONFIRMATION E-MAIL WHEN THE ORDER HAS GONE THROUGH?

Yes, as soon as your order is placed, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

WHAT HAPPENS IS MY ITEM IS TEMPORARILY OUT OF STOCK?

If your item is on temporarily out of stock or unavailable, we will VOID the pre-authorization before the money leaves your account and reach out to you via e-mail.  

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

If your order is in stock and we process the charges to your card, it will ship within five business days from the date of your order.  We will send you the tracking information to the e-mail address you provided when checking out within 24 hours of your order leaving the warehouse.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@ovcei.com.   

  

WHAT IF MY PACKING IS DAMAGED?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to admin@ovcei.com  and we will process an insurance claim on your behalf.

 

AM I GIVEN A TIME FRAME TO CANCEL MY ORDER WITHOUT FACING A CANCELATION FEE? 

You have up to 48 hours to cancel your order without having to pay any cancellation fee. All orders cancelled 48 hours after being placed will be subject to a £3.99 administration fee, whether or not your order has shipped.

 

HOW WILL I RECEIVE MY REFUND?

Once goods have been returned, we will provide a refund. Please be advised that refunds will only be issued to the original card that you have used when placing your order.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REFUND?

Refunds can take as little as 48 hours to appear on your account. However, be aware that some refunds can take as long as 14 days.